Companies that use live chat support do so to create a better customer experience, which is achieved through real time conversations online.However, this is only achieved if there’s someone on the other end to respond.
If a user clicks on a button where says "Offline mode" and the icon changes from Online to Offline mode i'm not expecting to be available/online anymore, am i right?
So if I got feedback from my previous action (button pressed icon changed state) why is the platform acting like im still online/available when all the backend settings seems to be configured correctly?
You can delete the fields, edit them or sort them, same as you would the custom added fields.
These fields can also be pre-populated from information on your website by using the ID column as outlined in this blog post about hidden fields and pre-populating fields.
If still not satisfied, then the customer clicks Chat and waits to be connected to an agent.