Facebook and Google ) do share some similarities — for instance, they both allow you to chat and transfer files — there are some distinct differences as well.
For more information on the differences between live chat and instant messenger applications, please check out our post: What is Live Chat? What you may not be aware of, though, is really how live chat benefits your business when compared to email, phone support, instant messenger services and other communication platforms.
That’s why live chat is a must-have tool for your business.
Live chat doesn’t cost much more than a quality email provider and is a lot cheaper than phone support.
The main reason is that live chat enables your agents or team members to multitask and assist several visitors at once.
The private chat room mode allows two or more users to chat privately.
Users can also invite their friends to their private session by sharing their secret link.
On average, with proper training, most live chat agents can handle three or more chats simultaneously.