You are then connected to another random person using the app to have a free phone call to talk about whatever your heart desires.
People use the app simply because they want to talk.
This needs to be resolved as it can be discouraging to use with these problems. While most people use it for its intended “chat with a stranger” purpose, there are the usual “internet perverts” who find their way to the app. Don’t use the video option just to be safe, and never give out personal information. Since it’s random, your experience will significantly vary depending on the luck of the draw. Maybe not a long term solution, but something to test out some speaking with.
There have been some major connectivity issues recently with calls cutting out and errors popping up (it’s nowhere near as good as something like Line or Skype).
You’ve tried contacting people on social networks, but you just want something simple. The Japanese App 斉藤さん (Saito-san) has been gaining steam lately, with over 10,000,000 users, and the ability to do exactly what you want.